Frequently Asked Questions

We provide accounting and tax services for individuals, entrepreneurs and growing businesses, with a focus on year-round bookkeeping, payroll and financial reporting.

Business Services

• Bookkeeping & Financial Reporting
• Payroll Processing, T4s & ROEs
• HST/GST Filing & CRA Compliance
• WSIB Support
• Corporate Tax & Year-End Support
• Incorporation & Business Set-Up
• Business Advisory & Accounting Systems

Personal Tax Services

• Personal Tax Returns
• Self-Employed & Rental Income Returns
• Investment & Foreign Reporting
• Tax Planning
• CRA Reviews & Adjustments

We keep your numbers organized, your filings on track and give you a clearer picture of your finances throughout the year.

We work with individuals, self-employed professionals and incorporated businesses across a range of industries.

Our ongoing accounting services are designed primarily for small businesses looking for consistent bookkeeping, payroll and compliance support throughout the year.

We start with a short discovery call or meeting to understand your business and the type of support you need.

From there, we:

1. Review your current accounting setup and records
2. Identify your bookkeeping, payroll, compliance and year-end requirements
3. Consider the complexity, volume and condition of your records
4. Provide a customized proposal based on the work involved

For ongoing accounting services, onboarding typically takes approximately 2-14 business days once approved.

For year-end support, pricing is based on the complexity of your file and the amount of work required.

We have limited availability for new personal tax clients and primarily accept new clients by referral. If you’re looking for support, please contact us with a brief overview of your tax needs and let us know if someone referred you. We’ll review your inquiry and confirm availability.

Pricing varies depending on factors such as:

• Self-employment income
• Rental properties
• Investments
• Foreign reporting
• Prior-year adjustments
• Tax planning

Our office primarily operates in English. We can also support clients in:

• Cantonese
• Mandarin
• Vietnamese

If you prefer assistance in one of these languages, please let us know when contacting us.

Appointments can be scheduled online or by contacting our office directly.

Phone: (416) 357-8829

Book an Appointment

Availability may be limited during peak tax season.

To help us complete your return efficiently and accurately, please review the applicable checklist before uploading or dropping off your documents.

Download Checklists

Whenever possible, please upload documents through the secure client portal rather than sending sensitive documents by email.

Once all documents have been uploaded, please use the Done Uploading option in your client portal. This lets our team know your file is ready to move forward.

Please avoid marking your upload complete until you have provided everything currently available to you.

Personal Tax Returns During tax season, our typical turnaround time is approximately two weeks once we have received all required documents, completed questionnaires and any required payment or deposit.

Corporate Tax Returns Corporate year-ends are generally completed within three months of the corporation’s fiscal year-end, provided we have received all required information.

Turnaround times outside of tax season may vary, and files may take longer where information is missing, delayed or additional follow-up is required.

We currently accept:

• Cash (in office)
• E-Transfer
• Cheque payable to iTaxPlus Inc.
• Credit Card through our secure portal or by phone
• Pre-Authorized Debit / Direct Bank Payment

Some payment methods may be subject to third-party processing fees.

Protecting client information is a priority. Our secure client portal keeps your documents, signatures, questionnaires and communication related to your file in one place.

Through the portal, you can:

• Upload tax and accounting documents
• Electronically sign forms and authorizations
• Receive invoices and engagement letters
• Complete questionnaires

Whenever possible, please upload sensitive documents through the portal rather than sending them by regular email.

Monday – Friday 10:00 AM – 6:00 PM

Saturday – Sunday 11:00 AM – 5:00 PM during tax season

We generally respond within 24-48 business hours, although response times may be longer during peak filing periods.

Email is usually the best way to reach us, as it gives our team time to review your file before responding. Phone support is also available, but immediate availability may be limited during busy periods.